Shipping Policy

We aim to provide a delivery experience that is clear, dependable, and easy to understand so customers feel informed at every stage after placing an order. In most situations, shipments are expected to arrive within approximately ten to twenty business days. Business days refer to regular working days and do not include Sundays, official public holidays, or periods when transportation services are disrupted by severe weather conditions such as typhoons, natural disasters, or emergency events. Although we make every effort to meet these estimated timeframes, exact arrival dates cannot be guaranteed. Processing and transit times may extend during peak shopping periods, promotional campaigns, or high-volume sales events. Once an order has been confirmed, the shipping address cannot be revised, so customers are encouraged to verify all details carefully before finalizing their purchase.

Delivery timelines can be influenced by a variety of external factors. Extreme weather conditions may interrupt transportation routes, delay flights, or affect courier operations, resulting in slower movement of packages. During particularly busy seasons, increased order volumes can lengthen fulfillment and handling times as logistics networks manage higher demand. Incorrect, incomplete, or difficult-to-locate addresses may also cause disruptions, as carriers may require additional clarification before proceeding. Additionally, if a product becomes temporarily unavailable or is placed on backorder, shipment may be postponed until inventory is replenished. In situations where delays occur due to stock availability, customers will be contacted with updates and informed of available options.

All current purchases include complimentary shipping at no additional cost. Once an order has been dispatched, customers can monitor its progress through the Order Tracking page by entering the provided order number. This tracking system offers real-time updates, estimated delivery windows, and shipping status details. Checking tracking information regularly is recommended to stay informed about the package’s journey. If a delivery attempt is unsuccessful, the carrier typically makes a second attempt. Should both attempts fail, the shipment will be returned, the order will be automatically canceled, and a full refund will be issued to the original payment method.

There are certain conditions under which an order may not proceed to shipment. Items that are temporarily out of stock cannot be dispatched until replenished. Deliveries to locations outside our designated service areas are not available, and PO Box addresses cannot be accommodated. Orders may also be paused or canceled if payment authorization is unsuccessful during checkout. When such circumstances arise, our support team will reach out to discuss possible resolutions, which may include processing a refund or assisting with a new order once the issue has been resolved.

If you receive an item that differs from what was ordered, or if the product does not match the confirmed purchase details, please contact help@fugglerus.it.com as soon as possible. Our team will provide clear instructions for returning the item and guide you through the refund process. In cases involving size discrepancies or selection errors, the original item may be returned, and a new order can be placed for the preferred option. For packages that appear to be missing, customers should first confirm that the shipping address entered at checkout was accurate and review the estimated delivery timeframe shown in tracking updates. If the package cannot be located after these steps, customer service will coordinate with the carrier to investigate and determine whether a replacement or refund is appropriate.

To reduce the likelihood of shipping complications, please double-check that your contact details and delivery address are complete and accurate before submitting your order. Retaining your tracking number until the package has been delivered is also strongly advised. Delivery times may vary depending on the destination, local holidays, customs procedures, and unforeseen logistical challenges. We appreciate your patience and understanding as we work diligently to ensure that each order is prepared, shipped, and delivered safely and efficiently.