Contact Us

Providing outstanding customer support is a central part of our commitment to every collector and customer. We believe that a positive experience should extend far beyond the moment of purchase, beginning when you first browse our products and continuing long after your order has arrived. Our goal is to ensure that every interaction feels welcoming, dependable, and genuinely helpful. Whether you are exploring our figures for the first time or adding another piece to an established collection, we are here to make the entire journey enjoyable and stress-free.

We encourage customers to reach out with any type of question or concern. You may need additional details about a specific figure, clarification about availability, assistance with placing an order, or updates regarding shipping progress. Some customers contact us for help managing their accounts, while others simply want recommendations before making a selection. No matter the reason, each inquiry is treated with care, respect, and sincere attention. Our team is trained to listen carefully, review each situation thoroughly, and provide clear, accurate responses designed to resolve issues efficiently.

For written inquiries, you can contact us at help@fugglerus.it.com. Every email is reviewed by a member of our support team who takes the time to understand your request and provide a detailed reply. We aim to respond as quickly as possible while ensuring that the information shared is complete and helpful. If you prefer speaking directly with a representative, phone assistance is available at (323) 917-0575. Our knowledgeable staff members are ready to offer real-time guidance, answer questions, and walk you through solutions step by step.

Because our community includes collectors from various locations and time zones, we provide extended service hours to remain accessible and responsive. Assistance with products, orders, and shipping matters is available daily from 4:00 a.m. to 11:00 p.m. PT, giving customers flexibility to reach out at convenient times. For more specialized topics related to NRC, NTC, and .SWOOSH products, dedicated representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. PT to ensure detailed and accurate support. General company-related questions are also handled during regular weekday business hours, allowing us to provide thorough and professional responses.

Our customer care philosophy centers on transparency, patience, and meaningful communication. Rather than relying solely on automated replies, we prioritize thoughtful engagement and personalized assistance. Every email or call is viewed as an opportunity to strengthen trust and demonstrate our commitment to service excellence. We understand that timely communication and clear explanations make a significant difference, especially when questions involve orders or deliveries. That is why we focus on providing straightforward answers and practical solutions tailored to your specific needs.

Beyond resolving concerns, we are happy to offer suggestions and guidance to enhance your collecting experience. If you are seeking advice on product selection, information about upcoming releases, or tips on displaying and maintaining your figures, our team is glad to share helpful insights. We value the enthusiasm and dedication of our collectors and continuously refine our support processes to meet evolving expectations.

Your satisfaction remains a priority at every stage of your experience. We welcome feedback and suggestions, as they help us improve and better serve our community. Whenever you need assistance, clarification, or simply want to connect with our team, please reach out. We are committed to ensuring that your experience is smooth, reliable, and rewarding from beginning to end.