Return Policy

We are committed to providing a return experience that is straightforward, clear, and supportive so that customers feel comfortable making a purchase. If a product does not meet your expectations, you may request a return within thirty days from the date the order was delivered. To qualify, items must remain in their original condition. This means they should not be used, worn, washed, altered, or damaged in any way. All original tags and labels must still be attached, and the product should be carefully placed back into its original packaging to ensure it is protected during transit. A receipt, order confirmation, or other valid proof of purchase is required to verify the transaction before a return can be processed.

To begin the return process, please contact our customer support team at help@fugglerus.it.com. After your request is received, it will be reviewed to confirm eligibility. Once approved, you will receive a prepaid return shipping label along with detailed instructions explaining how to send the item back correctly. Prior authorization is necessary for all returns to ensure accurate tracking and efficient handling. Items returned without approval cannot be accepted, as this process helps us properly link each return to the correct order and avoid unnecessary delays.

We strongly recommend inspecting your purchase as soon as it arrives. If you notice that an item is damaged, defective, or does not match your order confirmation, please notify us promptly. Early communication allows our team to evaluate the situation quickly and determine the most suitable solution. Depending on the circumstances, this may include arranging a replacement, offering a repair where appropriate, or issuing a refund. Addressing concerns without delay helps minimize inconvenience and ensures a smoother resolution.

Certain items may not be eligible for return due to hygiene considerations or other specific restrictions. If you are unsure whether your product qualifies, we encourage you to contact our support team before shipping it back. For customers who wish to exchange an item for a different size, style, or variation, the most efficient method is to return the original item for a refund and then place a new order separately. This approach helps maintain accurate inventory management and typically results in faster processing compared to direct exchanges.

Customers located within the European Union have the right to withdraw from a purchase within fourteen days of receiving their order, without the need to provide a reason. To exercise this right, the item must remain unused, unworn, and in its original packaging with all tags intact, accompanied by proof of purchase. If you wish to initiate a return under this withdrawal period, please contact help@fugglerus.it.com for step-by-step assistance and instructions.

Once the returned product arrives at our facility, it will be inspected to confirm that it meets the return requirements. You will be informed of the outcome after the evaluation is complete. If the return is approved, a refund will be issued to the original payment method used during purchase. In most cases, the refunded amount appears within approximately ten business days, although the exact timing may vary depending on your bank or payment provider. If more than fifteen business days have passed since approval and you have not received your refund, please reach out to our support team for further assistance.

For your protection, keep the return shipping label and tracking information until the refund has been fully processed. In certain situations, partial refunds may be granted if the returned item shows signs of wear, damage, or is missing components such as tags or packaging. If you have questions regarding return eligibility, exchange procedures, shipping matters, or international orders, our customer service team is available at help@fugglerus.it.com and will be pleased to provide guidance and support.